Support Center & Knowledge Base

Student Printing: Frequently Asked Questions

Last Updated: Sep 06, 2019 10:07AM EDT
Tennessee Wesleyan Information Technology Services utilizes a print management system on the main Athens campus to help further our conservation efforts, reduce waste, and provide students the flexibility to submit and retrieve print jobs from any public printer on campus.

TWU Printing FAQs:
What does it cost to print?
For the Fall and Spring semesters, TWU will provide $25.00 worth of free printing for all students (the equivalent of 500 black-and-white impressions) each semester. Students enrolled in summer courses will receive an additional allotment of $12.50. 
Students needing additional prints may purchase additional print credits by visiting the Library or Business Office. 

Per-page print costs are assessed as follows:
  • $0.05 per simplex (single-sided) black and white page
  • $0.25 per simplex (single-sided) color page 
  • $0.08 per duplex (double-sided) black and white page
  • $0.40 per duplex (double-sided) color page
Do all students get the same quota?
All students on the main Athens campus are allotted the same amount each semester for free (full-time, part-time, undergraduate, graduate, etc.). Managed print services are not yet available on our Knoxville or Madisonville locations.

How will I be charged for duplex (double-sided) printing?
Duplex printing is assessed at a rate that is 20% less than simplex. For example, two b&w simplex pages cost $0.10 to print, whereas, it will cost $0.08 to print that same document on one double-sided page. As a conservation effort, all TWU printers default to duplex. Users can still print simplex (1 side/sheet of paper) by selecting the appropriate print settings. As an additional measure to reduce our impact on the environment, all TWU supplied paper is
 FSC (Forest Stewardship Council) Certified

What happens to my balance at the end of the semester?
Balances do not roll over from one semester to the next--they reset at the beginning of every term. Any unused portion at the end of the semester is non-refundable and will be cleared from your account, with a new allotment credited to your account at the beginning of the next term for which you are enrolled.

How do I view my print usage and account balance?
Visit from an Athens campus lab computer and log in with your TWU network username and password. You can see a history of your print use and environmental impact, view your account balance, upload files for printing (web-print), and more. This service is accessible only from a TWU computer.

What happens when I reach my balance?
You will no longer be able to print once your balance is reached.

Will I be able to print a document that has more pages than what I have left on my balance?
No. The document will not be printed at all if you do not have the sufficient number of pages left on your balance.

How do I add funds to my TWU ID card to increase my print balance?
Students may visit either the Library Circulation Desk (cash-only) or the Business Office (Lawrence Hall; cash, debit/credit card) to purchase print credits.

How will paper be supplied?
TWU IT will maintain paper in all public-access printers on the Athens campus, along with additional reams nearby to replenish. If you find a printer that is low on paper, please contact us and let us know.

To conserve additional paper, all campus printers are defaulted to print duplex (prints on both sides of the paper instead of just one side/sheet of paper). Users can still print simplex (1 side/sheet of paper) by selecting the appropriate print settings. As an additional measure to reduce our impact on the environment, all TWU supplied paper is FSC (Forest Stewardship Council) Certified

If the printer jams or otherwise malfunctions, will I still be charged for prints?
Yes. When considering the appropriate allotment, we factored in a generous overage for such incidents.

How do I print?
From any TWU lab computer, print to the printer labeled "Samsung_FindMe." This is a virtual print queue. Once you've submitted your print job to this queue, you may release your print job from any public-access printer on campus by authenticating your TWU ID card to the proximity card reader affixed to that printer.

Where are public-access printers located?
Athens campus printer locations are available here.
 Printing to devices reserved primarily for campus office use is at the discretion of the office or department the printer is assigned to.

How can I print with advanced capabilities such as color, ledger (11X14), stapling, and/or hole-punch?​
All campus printers have b&w, duplex, color scanning, copying, and scan-to-email capability. Students needing to utilize color printing, ledger (11x14), staple, and/or hole-punch features should select the appropriate​ print settings in the print dialog (irrespective of the print capabilities of the printer nearest them), print to the Samsung_Findme print queue, and retrieve their print job from the Library; other printers may be utilized, as well, but only at the discretion of the departmental faculty. 
Additional details, along with a full list of all campus printers with advanced capabilities (color, ledger, staple, hole punch, etc.) is available here

Is there a charge for scanning to email?
No--scanning to email is provided free of charge and is highly encouraged to promote environmental stewardship.​

What do I do if the toner is low, the printer is out of paper, or in need of repair?
When you submit a print job, it is sent to a virtual print queue, enabling you to retrieve that print job from any Samsung printer on campus. If the first printer you try to retrieve your print job from is not operational, you may retrieve your print job from the next closest available printer. As a courtesy to your fellow student, always follow up by Contacting the IT Department to report the issue.

How long will my print job remain in the system if I do not immediately retrieve it?
Print jobs remain in the system for a period of 120 minutes before they are purged (it does not hold print jobs indefinitely).

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